Legal
Business Continuity Policy
How Zerix maintains service availability in the event of disruption, and how customers are kept informed.
Last updated: 1 October 2025
Zerix has measures in place to ensure continued service availability in the event of disruption.
Key measures
- Enterprise-grade managed cloud hosting with high-availability zones.
- Daily backups with 30-day retention.
- Incident management and rapid failover to standby services where possible.
- Regular testing of recovery procedures.
In the event of extended downtime, customers are notified within 4 hours, and updates are provided throughout the incident until service is fully restored.